Frequently Asked Questions

General

How can I contact howei.com?
Send us email at contact us or call us on 012-486 5869.

How to become howei.com's member? Is it free?
Simply register with us and it's totally FREE!

What can I get if I join howei.com?
All latest news and information of new products and promotions will be sent to you. You can always stay in touch with us and get fabulous products that suits your need.

How to submit my product review? How to rate the products?
Visit the product page and click on "Reviews" tab. Enter your review and choose the rating range from good to bad.

Security and Privacy

Is it safe to shop at howei.com?
YES. We are using NBepay Online Payment Gateway   as our payment gateway. It supports several types of payment methods such as VISA, MasterCard and Maybank2u.com. If you don't have a credit card, you can always pay us cash or bank in for your order.

What information does howei.com collects?
We only collect information that we need that is related to your order. This includes your: Billing Address, Shipping Address and Email Address. In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

What information does howei.com stores?
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Will my personal information passed to anyone else?
Absolutely NO. We will not pass your personal information to others without your permission.

Ordering and Payment

How to place order?
We accept online orders through our website and by telephone. You can always contact us before or after placing an order to clear any doubts.

What form of payment does howei.com accept?
We accept online payment through our website, bank transfer and cash payment. For more payment details, kindly refer to our payment method guide.

What happens after placing order?
An email will be sent to you, with the details of your order. Patiently wait for us to process your order, and we will contact you through email or phone. All orders are shipped within 48 hours, Monday - Friday 10am - 4pm.

Can I cancel or change my order?
Please contact us immediately through phone or email to confirm your cancellation before your order is dispatched.

How is the shipping rate?
We offer FREE SHIPPING for selected products to Peninsular Malaysia only. For East Malaysia and international shoppers, please contact us for the shipping rate.

Return Policy

Return of products
We do not encourage product return, unless there is a manufacturer defect. Please phones call us immediately so that we can arrange for the return.